Delivering a fantastic customer experience is simple but not easy.

Cultural expectations, language barriers, technology, high turnover, industry regulations, and company culture all play a part in correcting this delicate balance. The need to get customer service and customer experience right is critical; with the ability to switch loyalties and compare services instantly, businesses can no longer afford to put customer experience at the back of the queue. Customer experience needs to be in everything organizations do and be visible in every area of the organization (HR, Leadership, Sales, Marketing…) 

Join us for a day of interactive training that will provide you with the right tools to build a CX framework applicable across your organization to help you deliver the very best customer experience for your clients.

Who Should Attend? 

• Anyone in Customer Service, Customer Experience, BPO Outsourcing, or Senior leadership of support organizations who want to put human-centric customer service into their organization.

• CX and Customer Service specialists who want to enhance their practice