The keynote gives participants everything they need to start creating a happier and more productive workplace, including:

• Knowledge about happiness at work based on the latest research.

• Specific tools they can start using right away. We try several of those tools as part of the keynote.

• The energy and will to actually make a change

• A great, positive shared experience.

The keynote gives participants everything they need to start creating a workplace where an amazing customer experience comes naturally:

• Knowledge about happiness at work and how this leads to customer service excellence.

• How to embed a customer-centric ethos into your organisation

• Specific tools they can start using right away. We try several of those tools as part of the keynote.

• The energy and will to actually make a change.

• A great, positive shared experience.

Our keynotes are super entertaining and serious at the same time. They contain practical exercises that engage and energize participants and let them experience the message – not just hear it.

There is a constant shift between presentation, videos, reflection, dialog and exercises so that participants receive the message in many different forms. You might even get to hug a colleague, or a stranger!

SPECIFIC TOPICS

We can include many specific topics on the keynote, depending on the group’s needs and interests. Some of the most requested topics are:

• RETURN TO THE OFFICE

• DIGITAL TRANSFORMATION

• TEAM KICK OFF

• COVID/CHANGE

• CUSTOMER CARE

• BUSYNESS

• CRISES

• POSITIVE FEEDBACK