Customer Service and Experience Summit, London September 2018

Customer Service and Experience Summit, London September 2018

Services

Our keynotesworkshops and training give clients knowledge and tools to become happier workplaces. 

 

Keynotes - happy workplaces

Keynote of approximately 1 hour for any size group.

Presentations are fun, engaging, high-energy, inspiring and above all useful with take home ideas you can use to change your workplace tomorrow.

The real tangible benefits of creating great workplaces. This can be with a focus on happy workplace.


Happiness at Work Example Topics

  • Happiness at Work

  • The Science of Happiness at Work

  • Leading with Happiness

  • Management training

  • Busyness

  • Praise & Recognition

  • How to reverse negative spirals

happy work

Our work is 100% evidence-based. We are constantly collecting the most important scientific research from psychology, sociology, neuroscience and management studies and use them as the foundation for all our work.

We also present great ideas that are tried and tested. Ideas for all types of workplaces, that participants can get to work creating a happier workplace TODAY.

We have access to a number of studies by our partners at Woohoo Inc. to help uncover what makes a workplace happy or unhappy.

This does not mean that our keynotes and workshops are dry and boring – far from it, we present our message in a highly engaging and entertaining way – but it does give our clients the certainty that we will never present claims that we can’t back up with proof. It also gives our sessions more credibility with groups who might otherwise be skeptical.



Keynotes - customer service

Keynote of approximately 1 hour for any size group.

Presentations are fun, engaging, high-energy, inspiring and above all useful with take home ideas you can use to change your workplace tomorrow.

The real tangible benefits of creating great workplaces. Focussed on creating great customer service outcomes.


Workshops 

Half-day or full-day workshop for groups of up to 50 participants.

Contains a mix of theory and in-depth practical group exercises that give participants tools to create a happier workplace. 



leading with happiness

Keynotes and workshops for managers/executives.

The business case for happiness at work. Focus on this level is on the benefit, research, ROI, figures, research and numbers. The Why.

Teaches leaders to stay happy at work themselves and gives them simple, effective tools to make their employees happier and more productive


Customer Experience Example Topics & services

  • How Happy Workplaces create Great Customer Service

  • Customer Service Design

  • Creating Great Customer Service

  • Customer Experience

  • Customer Service Consulting

  • Developing end-to-end customer service

  • Creating a feedback loop

  • Leading with the customer in mind

happy customers

Customer service has been listed as the number one differentiator for business.  Our Keynotes & Workshops can include information on how happy workplaces and happy employees naturally lead to creating great customer service. Creating happy workplaces & the resulting customer service really is serious for your business. We'll help you create a happy team who excel at providing outstanding customer service.

*60% of consumers have higher expectations in regards to customer service than they did just one year ago
*89% have stopped doing business with a company due to a bad customer experience
*95% of people will share about negative experiences with others
*$338.5 billion has been lost worldwide as a result of poor customer service

* https://www.newvoicemedia.com/blog/why-bad-customer-service-is-burning-your-bottom-line