This invitation-only event will address the combination of human and digital interactions, with an emphasis on delivering an amazing customer experience in every customer interaction. The keynote sessions will revolve around creating the best possible brand-to-customer interaction using strategies that involve both people and technologies. The goal of the ''When Digital Becomes Human'' strategy is to ensure that the customer always experiences the most appropriate type of service: human, automated, or a blend of both.
Our tracks and sessions will cover these five themes: Security and Privacy, People Power of Transformations, Channel Strategies for a Connected World, When Digital Becomes Human, and Unlocking Innovation.
The confirmed keynote speakers are:
Steven Van Belleghem (Author, Keynote Speaker, Co-founder of Nexxworks and Snackbytes)
Sarah Harmon (Country Manager and Chief Motivator at LinkedIn Iberia)
Thomas Reby (Senior Strategy Manager at Google)
Bojana Bellamy (President of the Centre for Information Policy Leadership at Hunton Andrews Kurth LLP)
Stefan Osthaus (Author and Customer Experience Expert)
• Sarah Metcalfe (Head of Customer Service at Sure Petcare)