Sarah is passionate about happiness in the workplace, and she believes it is the key to delivering incredible customer experiences. Through continuing to innovate and improve the customer journey, Sure Petcare now has a Net Promoter Score of 90+ in over 20 countries around the world and in 9 years their contact centre has had only 2 agents leave the business.
We’re hosting The Happiness at Work Summit, where 20+ world-class practitioners, facilitators, and consultants in Happiness at Work from over 10 countries will share their experiences of creating the happiest workplaces around the globe.
These deeply inspiring discussions, demonstrations, workshops and interviews will be live streamed, online, completely global and all sessions will be free to access.
➡️ Learn more and reserve your seat:
If you’re passionate about creating a deep and sustainable change for your clients, for yourself or for your workplace then we urge you to join this movement!
"Imagine a workplace where people are energized and motivated by being in control of the work they do. Imagine they are trusted and given freedom, within clear guidelines, to decide how to achieve their results. Imagine they are able to get the life balance they want. Imagine they are valued and held accountable for the work that they do, rather than the time they spend at their desk. Wouldn’t you want to work there?"
Henry Stewart, Author of the Happy Manifesto and CEO of Happy
The research is clear: Happy companies make more money. For any modern workplace, happy employees are a main driver of growth, productivity, innovation and profits.
This conference is for managers, HR people and anyone else looking for insights and tools to create happier and more successful workplaces.
2019 Customer Experience World events will be the apex events in the customer experience space for EMEA and Africa.
The goal is to provide practitioners and executives alike with both useful, inspiring, practical and real-world examples of how to design, deliver and scale CX into the competitive differentiator and growth engine that we all know it is as well as provide major networking and connection opportunities with the speakers and their peers during and after the event.
Our four focal areas will be People, Technology, Growth/Innovation, and Leadership.
A growing body of research shows that an engaged workforce may be the key to better customer experience. CX experts now agree that treating your employees well is a necessary first step to providing a better customer experience. Take your strides towards it:
Why happy companies have better service and are more profitable
The science of happiness at work
How to Lead with Happiness
Simple tools anyone can use to provide outstanding customer service
Best practices: tips, tools and new models to unleash the happiness effect for your customers
At “When Digital Becomes Human” Sarah will discuss people and the power of getting high EQ staff into the digital age. How to ensure that when the connection matters most, you have the right people.