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Sarah Metcalfe
September 9, 2018

Voice of the Employee in a Connected Worlds - (Presentation Slides)

Sarah Metcalfe
September 9, 2018

Sure Petcare Case Study: Voice of the Employee in a Connected World

Engage Customer 2018 - Sarah discusses using the new employee engagement platform Fridays and how even when you think you're doing a great job, you can think again.

 

https://engagecustomer.com/wp-content/uploads/2018/02/3.-1140-1200-Sarah-Metcalfe-Sure-Petcare.pdf

Sarah Metcalfe
September 9, 2018

Veterinary Practice (Publication) - Improving customer service in practice

Sarah Metcalfe
September 9, 2018

https://veterinary-practice.com/article/improving-customer-service-in-practice

Sarah Metcalfe
September 9, 2018

Interview with Adrian Swinscoe - Having a great product without great support doesn’t mean anything

Sarah Metcalfe
September 9, 2018

http://www.adrianswinscoe.com/having-a-great-product-without-great-support-doesnt-mean-anything-interview-with-sarah-metcalfe-of-sureflap/

Sarah Metcalfe
September 9, 2018

5 Questions with Sarah Metcalfe - Happy Manifesto 2017

Sarah Metcalfe
September 9, 2018

https://happymanifesto.com/2017/05/08/5-questions-sarah-metcalfe-sureflap/

Tagged: Creating Trust, 20 second rule, Happy Workplaces, Customer Service, Great Service

Sarah Metcalfe
September 9, 2018

Providing Purr-fect Service in a Connected World - 2016

Sarah Metcalfe
September 9, 2018

Slides from Engage Customer 2016

https://engagecustomer.com/wp-content/uploads/2016/11/3.-1440-1500-Sarah-Metcalfe-Sureflap.pdf

Tagged: Service, Customer Service, Great Service, Happy Workplaces, IoT, Connected Service, Future of Customer Service, Presentation Slides

Sarah Metcalfe
September 9, 2018

Speaking at Happy Workplaces 2017 - Using Happy Ideas to Create Great Customer Service

Sarah Metcalfe
September 9, 2018

Here is a 15 minute video of Sarah speaking at Happy Workplaces 2017

 

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