Voice of the Employee in a Connected Worlds - (Presentation Slides)

Sure Petcare Case Study: Voice of the Employee in a Connected World

Engage Customer 2018 - Sarah discusses using the new employee engagement platform Fridays and how even when you think you're doing a great job, you can think again.

https://engagecustomer.com/wp-content/uploads/2018/02/3.-1140-1200-Sarah-Metcalfe-Sure-Petcare.pdf

Veterinary Practice (Publication) - Improving customer service in practice

https://veterinary-practice.com/article/improving-customer-service-in-practice

Interview with Adrian Swinscoe - Having a great product without great support doesn’t mean anything

http://www.adrianswinscoe.com/having-a-great-product-without-great-support-doesnt-mean-anything-interview-with-sarah-metcalfe-of-sureflap/

5 Questions with Sarah Metcalfe - Happy Manifesto 2017

https://happymanifesto.com/2017/05/08/5-questions-sarah-metcalfe-sureflap/

Providing Purr-fect Service in a Connected World - 2016

Slides from Engage Customer 2016

https://engagecustomer.com/wp-content/uploads/2016/11/3.-1440-1500-Sarah-Metcalfe-Sureflap.pdf

Speaking at Happy Workplaces 2017 - Using Happy Ideas to Create Great Customer Service

Here is a 15 minute video of Sarah speaking at Happy Workplaces 2017