Meet Our Team
Originally from British Columbia, Canada, Sarah has a varied background in Customer Service. Since 2010 Sarah has led the customer service at Sure Petcare. Guiding it through an extraordinary period of expansion, growth and acquisition. She now leads a talented multi-lingual team who deliver outstanding customer service and happiness to over 1M customers around the world.
Sarah is passionate about happiness in the workplace, and knows the positive impact this has on the customer experience. Through continuing to innovate and improve the customer journey, Sure Petcare now has kept an an NPS of 90+ (some countries as high as 97) in 20 countries, for 8 consecutive years.
As well as constantly learning and researching, Sarah recently trained at the Chief Happiness Officer Academy in Denmark with Alex Kjerulf, and Woohoo Inc. and is a certified partner providing Happiness at Work training.
Isabelle believes that most people have the potential to be happier and more productive at work, that companies have an opportunity and will benefit from creating an environment where employees can thrive.
Isabelle has teamed up with Sarah Metcalfe and Andrew Elliot to help companies move towards happy workplaces and build social capital.
We share an interest in helping companies to provide better customer service and a conviction that happiness at work and employee engagement are an important element. I am delighted to be part of the innovative global network of Woohoo partners.
Withe over twenty years experience in providing technical support, leading technical support teams, designing and delivering training Isobel brings a wealth of knowledge and expertise to the Happy Coffee team.
Andrew is an experienced Operational Leader with extensive experience within high growth tech, energy and event businesses.
After meeting Sarah in mid 2018 and discovering a shared vision for the future of work, Andrew was immediately drawn to the vision of Happy Coffee Consulting. Andrew has a shared passion for helping businesses and individuals perform to their fullest potential.
With first hand experience of the challenges and psychological barriers faced by senior leaders, mangers, team leaders and agents throughout the growth cycles of business.
Andrew wants to ensure he can improve as many businesses and employees lives as possible utilising the proprietary technology and tools being developed at Happy Coffee Consulting.
Andrew has recently been made a Partner in Happy Coffee Consulting and a partner of Woohoo Inc.