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"Sarah was a fantastic speaker and delivered an inspiring and engaging speech demonstrating her experience to deliver impactful customer service. Sarah’s years of experience provided insightful and valuable learnings for 150 global brands."

Hayley Dunn, Head of Strategy | Incite Group

About

Keynotes

Our keynotes are super entertaining and serious at the same time. They contain practical exercises that engage and energize participants and let them experience the message – not just hear it.

There is a constant shift between presentation, videos, reflection, dialog and exercises so that participants receive the message in many different forms. You might even get to hug a colleague, or a stranger!

PRACTICAL INFORMATION ABOUT THE KEYNOTE

Number of participants: No upper limit.

Duration: 1-2 hours.

HAPPINESS AT WORK KEYNOTES

PARTICIPANTS GAIN

The keynote gives participants everything they need to start creating a happier and more productive workplace, including:

  • Knowledge about happiness at work based on the latest research.

  • Specific tools they can start using right away. We try several of those tools as part of the keynote.

  • The energy and will to actually make a change.

  • A great, positive shared experience.

CONTENT

The exact contents depend on your group’s needs and interest. We will go through the most important points about happiness at work and give participants a solid grounding on the topic. Contents include:

  • What is happiness at work?

  • Why is happiness at work so important for each of us?

  • Why happy companies make more money.

  • What makes us happy at work – and no, it’s not raises, bonuses and perks.

  • The most pernicious myths about happiness at work,

  • What makes us unhappy at work and how to avoid it.

  • My happiness at work is my responsibility. I can’t just sit around and wait for my boss or my coworkers to make me happy.

  • Simple tools anyone can use to become happier at work.

 

Before the keynote

  • As soon as you make the booking we will send you a confirmation so we have all the practical details and pricing confirmed.

  • We will also arrange a telephone conference where we can learn more about the audience, the current situation of the workplace and what participants should ideally take away.

  • We can also measure the participants’ happiness at work with an online survey. The survey only takes 2 minutes to complete and is 100% anonymous and confidential. It gives us an insight into the strengths and challenges of the group and helps us further tailor the content. We will show the results as part of the keynote.


After the keynote

  • The day after the keynote we will send you all materials, including slides, videos and a selection of relevant links/articles. All of this can be shared freely with participants and it’s important that you pass it on to them as soon as possible.

  • A week after the event we will arrange a telephone conference where we will give suggestions to how your workplace can act to follow up on the keynote.

  • 2-3 months after the event we can measure participants’ happiness at work again using the same survey to see how much it has gone up.

SPECIFIC TOPICS

We can include many specific topics on the keynote, depending on the group’s needs and interests. 

creating great customer service Keynotes

PARTICIPANTS GAIN

The keynote gives participants everything they need to start creating a happier workplace and an amazing customer experience, including:

  • Knowledge about happiness at work and how this leads to customer service excellence.

  • How to embed a customer-centric ethos into your organisation

  • Specific tools they can start using right away. We try several of those tools as part of the keynote.

  • The energy and will to actually make a change.

  • A great, positive shared experience.

CONTENT

The exact contents depend on your group’s needs and interest. We will go through the most important points about happiness at work and give participants a solid grounding on the topic. Contents include:

  • What is happiness at work? Why is happiness at work so important for each of us?

  • Why happy companies have great customer service

  • How to create a business with the customer at the heart

  • How to create effortless customer service

  • How to enable frontline staff, and melt the iceberg of ignorance

  • How to use technology to create great customer service

  • How to create a feedback loop for continuous improvement

  • Simple tools anyone can use to create remarkable customer service experiences.

 

Before the keynote

  • As soon as you make the booking we will send you a confirmation so we have all the practical details and pricing confirmed.

  • We will also arrange a telephone conference where we can learn more about the audience, the current situation of the workplace and what participants should ideally take away.

  • We can also measure the participants’ happiness at work with an online survey. The survey only takes 2 minutes to complete and is 100% anonymous and confidential. It gives us an insight into the strengths and challenges of the group and helps us further tailor the content. We will show the results as part of the keynote.


After the keynote

  • The day after the keynote we will send you all materials, including slides, videos and a selection of relevant links/articles. All of this can be shared freely with participants and it’s important that you pass it on to them as soon as possible.

  • A week after the event we will arrange a telephone conference where we will give suggestions to how your workplace can act to follow up on the keynote.

  • 2-3 months after the event we can measure participants’ happiness at work again using the same survey to see how much it has gone up.

SPECIFIC TOPICS

We can include many specific topics on the keynote, depending on the group’s needs and interests.