Thank you Sarah for opening our eyes to new opportunities and simple strategies to improve (Our business). We are very inspired and grateful”
— Workshop Attendee
Honestly, I can’t say enough how impressed I was with your presentation. Out of all of the speeches, yours was the one I’ve gone back to my business with talking about.

My director asked “how did it go?” and the first thing I spoke about was your take on making a happy workplace, something we’ve tried to do year on year but haven’t yet found the exact formula to do so!

One thing I loved was that everything you said could be scaled up to a business like ours with hundreds of people in our Customer Contact Centre.
— Troy Fisher, Scottish & Southern Electricity Networks

The day was then brought to a close with the perceptive insights of Sarah Metcalfe who has brought to life an excellent culture over at (her workplace). She really gets the employee-customer engagement connection and proved it is perfectly achievable when the leadership team is tuned into the right things.
— Martin Hill-Wilson, Brainfood Consulting

Sarah was a fantastic speaker and delivered an inspiring and engaging speech demonstrating her experience to deliver impactful customer service.

Sarah’s years of experience provided insightful and valuable learnings for 150 global brands.
— Hayley Dunn, Head of Strategy | Incite Group

Sarah is a beacon of positivity and happiness and this shines through everything she does. If you want to design and deliver great service that makes both your customers and your team happy then look no further
— Adrian Swinscoe, Customer Experience and Service Advisor

Sarah has spoken for us at a number of events, to audiences of varying sizes and we always get incredible feedback. She has such a genuine love and passion for customer service and has achieved amazing results along with her team.

Personally Sarah is also a genuinely wonderful and caring person. With Sarah’s passion, love for customer service, amazing talent and ability to engage an audience she is destined to be one of the great thought leaders in customer service.
— Lee-Ann Bedford, RVP EMEA Marketing, NewVoiceMedia

I loved the delivery style, very relaxed and informal and the passion Sarah has for her work and her team was evident and infectious.
— Anonymous, Telecommunications Provider, U.K.